Last updated: 26 September 2026
Sri Express Cargo ("we", "us") provides international air and sea cargo services through our website and our customer mobile app for Android and iOS. This policy explains what personal information we collect when you use either of them, why we collect it, who we share it with, and the choices you have.
The short version
- We collect what we need to book, move, track and bill your shipments and to keep your account secure.
- The mobile app does not use your location, camera, photos, microphone or contacts.
- We do not sell your personal information and we do not show advertising in the app.
- You can browse the app without an account. You can ask us to correct or delete your data at any time at info@sriex.com.
1. Information we collect
Information you give us
- Account details — your name, email address, mobile number, country, and password (stored only in scrambled, hashed form). Company name and secondary phone or WhatsApp numbers if you add them.
- Shipment and pickup details — sender and receiver names, addresses, phone numbers, the contents and weight of your cargo, your chosen service, and your pickup address, preferred date and time, and any instructions.
- Invoices and payments — invoice records and payment status. Card details are entered on our payment providers' secure pages and are not stored by us.
- Messages — anything you send through our contact form.
Information collected automatically
- Sign-in records — the time, IP address and device type of your sign-ins, used to protect your account.
- Website — basic technical data (browser type, pages visited) and the cookies needed to keep you signed in and to protect forms from misuse.
- Mobile app — see the next section.
2. Our mobile app
The app lets you track shipments, get price estimates, book pickups, view your shipments and invoices, and receive updates. Here is exactly what it accesses and stores.
Permissions the app asks for
Notifications
So we can tell you when a pickup is confirmed or a shipment moves. You can decline, or turn them off at any time in your phone's settings, and the app keeps working.
Internet
To talk to our servers.
The app does not ask for your location, camera, photos, files, microphone, contacts or calendar.
Information the app sends to us
- Device and push-notification details — a random installation ID, your phone's platform (Android or iOS), device model, operating system version, app version, language and time zone, and the push-notification token issued by Google Firebase Cloud Messaging. We use these only to deliver notifications and to keep the app working. This is recorded even if you have not signed in, so notifications and offers can reach you; when you sign in the device is linked to your account, and when you sign out it is unlinked from it.
- Your account activity in the app — the pickups you book, the shipments and invoices you open, and the notifications you read, so they appear on your account and on our website.
Information the app keeps on your phone
- Your sign-in token, kept in your phone's secure storage (Android Keystore / iOS Keychain) so you stay signed in until you sign out.
- A temporary copy of recently viewed content such as offers, branches and your latest shipments, so the app opens quickly and still shows something when you are offline.
Signing out removes your sign-in token from the phone. Uninstalling the app removes everything the app stored on the device.
Messages we send you — pickup and shipment updates and account messages may reach you as push notifications, SMS, WhatsApp or email. These are service messages about your shipments and account. Special offers appear inside the app or are sent as push notifications, which you can switch off in your phone's settings.
3. How we use your information
- To create and secure your account and sign you in (including with a one-time code sent to your mobile).
- To book pickups, process and move shipments, clear customs, and deliver to the receiver.
- To provide tracking, notifications, invoices and receipts, and to take payment.
- To answer your questions and resolve complaints or shipment issues.
- To keep our services safe, prevent fraud and misuse, and fix problems.
- To meet our legal, customs, tax and accounting obligations.
- To improve our services and to tell you about offers you can see in the app or on the website.
4. Who we share it with
We do not sell your personal information. We share it only as needed to provide the service:
- Our branches and staff in the origin and destination countries, so your shipment can be collected, handled and delivered.
- Delivery partners, airlines, shipping lines, clearing agents and customs authorities, who need shipment and party details to move and clear cargo.
- Payment providers (such as Stripe, MyFatoorah and Sampath Paycorp) when you pay online.
- Messaging and notification providers — our SMS and WhatsApp providers, our email provider, and Google Firebase Cloud Messaging (with Apple's push service on iPhones) to deliver messages and app notifications.
- Authorities, where the law requires it or to protect our rights and the safety of others.
These providers may only use your information to provide their service to us.
5. Data security
We protect your information with encrypted connections (HTTPS), hashed passwords, access controls that limit staff to the branches and records they need, and secure on-device storage for your sign-in in the app. No method of transmission or storage is completely secure, so please keep your password and one-time codes private and tell us straight away if you think your account has been misused.
6. How long we keep it
We keep shipment, invoice and payment records for as long as needed for customs, tax, accounting and legal reasons, and to handle claims. Other information is kept while your account is active. Push-notification records for a device are removed when the notification service rejects them, and for installations that have not been opened for around six months. When you ask us to delete your account, we delete or anonymise what we are not required to keep.
7. Your choices and rights
- Access and correction — you can view and edit your profile in the app and on the website, or ask us for a copy of your information.
- Deletion — you can ask us to delete your account and personal information. Records we must keep by law (for example invoices and customs documents) are retained but no longer used for anything else.
- Notifications — switch push notifications off in your phone's settings at any time. Service messages about a shipment you have booked may still be sent by SMS or WhatsApp.
- Using the app without an account — you can track a shipment, see prices, branches and offers without signing in.
To use any of these rights, email us at info@sriex.com from the address or phone number on your account so we can confirm it is you. Depending on where you live, you may have further rights under local data-protection law, and we will respect them.
8. Children
Our services are for adults. We do not knowingly collect personal information from children under 16. If you believe a child has given us their information, please contact us and we will delete it.
9. International transfers
Shipping between countries means your shipment details are handled by our branches and partners in the countries involved, and our service providers may process data in other countries. We take steps to make sure your information stays protected wherever it is handled.
10. Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed. If we make an important change we will tell you in the app or on the website.
Questions about this policy or your information? Email info@sriex.com and we will get back to you.